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Heather Schaefer
Director, Marketing and Business Development
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EDISON, N.J. (September 14, 2022) – NAFA Fleet Management Association (NAFA), the vehicle fleet industry’s largest membership association, announces the expansion of its workforce for the betterment of membership relations for its new regional structure, certification and professional recognition, and education content strategies.

As NAFA’s Director of Content Strategy, Lilly Grossman is responsible for overseeing NAFA’s education programs by directing the continued development, implementation, and evaluation of educational resources and activities. In addition, she will be identifying, assessing, and developing recommendations to meet ongoing member education and training needs. During her 15 years of experience in training and development, Lilly was most recently an Instructional Systems Designer, where she worked with subject matter experts and cross-functional teams to implement appropriate and engaging training solutions for a variety of audiences.

NAFA appointed Marci McNeal, CAE, as the new Regional Engagement Manager, serving as the main contact for NAFA’s regions and their volunteer boards. In this position, Marci will be providing operational, logistical, and strategic support in the execution of regional activities. These activities will enhance membership value and fuel member engagement. With over 25 years of experience in association management, communications, and leadership functions, Marci previously worked as a Chapter Relations Strategist for the American Academy of Family Physicians (AAFP), where she managed 55 chapters serving 134,000 members in the key areas of membership and chapter operations.

In the role of Manager of Credentialing & Professional Recognition, Natasha Patterson, ACA, oversees the overall success of NAFA credentialing and recognition programs. More specifically, Natasha will manage the positioning, management, and administration of the Certified Automotive Fleet Manager (CAFM) program, the automotive fleet industry’s premiere credential, and other certification and assessment-based professional certificate programs. Natasha brings more than 20 years of certification management experience and prior to this position, Natasha served as the Manager of Education & Training Special Projects/SHCM Manager for the National Affordable Housing Management Association, where she managed the education and certification course administration, renewal billings, and meeting preparation.

The inclusion of these new staff members will further the betterment and growth of the NAFA organization. To view the full list of staff members, visit the NAFA contact page.


About NAFA Fleet Management Association
NAFA Fleet Management Association is the membership organization for professionals who manage the mobility requirements of vehicle fleets that include commercial, public safety, trucks, and buses of all types and sizes; and a wide range of military and off-road equipment for corporations, governments, universities, utility fleets, and law enforcement in North America and across the globe. NAFA’s members are responsible for the specification, acquisition, maintenance, repair, fueling, risk management, and remarketing of more than 4.6 million vehicles that drive an estimated 50 billion miles each year. NAFA’s members control assets and services well above $100 billion each year.

For more information, please visit, and communicate with NAFA on LinkedIn, Facebook, and Twitter.