The crash may have been your driver’s fault. Maybe it wasn’t. In the eyes of the law, this matters. In the court of public opinion, maybe not. Success might require your organization getting in front of the crisis early, and may need honest, sincere contrition. And sometimes, you need to wait it out until all the facts are in. How will you recognize the difference between the two?
Featured contributors are Crisis Management Consultant Eric Dezenhall, Founder/CEO of Dezenhall Resources, Ltd., and Author of Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal; NAFA Member J.J. Keig, CAFM®, Chair of NAFA’s Safety Advisory Council; and Montieth Illingworth, President of Montieth & Company.