Think Local: Effective Solutions and Targeted Operations Regional

Think Local: Effective Solutions and Targeted Operations Regional

Regional NAFA Members Share Their COVID-19 Response Actions

April 2020

To help understand the challenges facing Fleet Managers in different parts of the country, NAFA would like to recognize  regional members who have shared their experiences and strategies managing their fleets through the COVID-19 pandemic.

NAFA encourages you to share your own stories as well.

Please take a moment to participate in the Coronavirus Survey

Your personal information will remain anonymous upon request.  

Our NAFA team has aggregated these field reports to give you tips, reassurance and best practices from a range of our members. Your personal information will remain anonymous upon request.  

Canada - Corporate

Everyone is learning as we go because we have never been through this before. Some of our challenges include my team being split up between working from home and the office. This has caused internal communication issues as we are used to having everyone together in one place. An additional concern is that we have had challenges with parts availability. We have created new processes to increase the safety of our staff who deal with the public, delivery guys, and our internal customers coming in. Overall, we are still working but the caused our productivity to drop by 10-15%. 

Colorado - Government 

Our mechanics now have staggered shifts, which include working six hours in the shop and two hours at home for training and certifications. We update our leadership daily with the status of vehicles and reserves available, fuel tank status and forecast supply drops to keep the team informed. Overall, my team has been super flexible with shift hours and their ability to work from home. My operators are more engaged and warning me of issues better than they were before this crisis, resulting in fewer breakdowns.

Colorado - Government 

We have split the crew into shifts to minimize contact and use mostly electronic communications versus face-to-face. We’re attempting at least a weekly check-in with individuals via phone calls. We are sanitizing every vehicle before we bring it into the shop. Only Fleet personnel are allowed in the shop. We are wearing gloves around the shop 24/7. Face masks are currently optional based on availability. Deliveries are all left at a delivery door, no signatures required, and all product is sanitized before bringing it in.

Florida - County Government
Our biggest challenge is staff morale. I have to keep everyone’s spirits up and remind them that we still have a job to do to keep all the government operations running. We have a fairly robust crisis management plan, but we did not have a plan for this. We have been able to adapt the plans that we have in place to fit this issue.

Michigan - University

Our biggest challenge is finding enough hours for staff so that can take home some money. We have reduced our staff numbers to essential staff, which means only bringing in about an eighth of our staff.

Texas - Corporate
My job duties have not required any changes other than working from home. We provided work from home tips for office staff and proper equipment (gloves) and cleaning supplies to the field technicians.
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