Attendee FAQ's
General Information
What are the dates and location of the NAFA 2010 Institute & Expo?
April 24 – 27, 2010 at the Cobo Center in Detroit, MI.
What is the 2010 I&E schedule?
I&E events start on Saturday morning with the Annual Business Meeting and Breakfast and end on Tuesday with the Chapter Recognition Lunch. Click here for the full detailed program.
Where can I get the most up-to-date schedule of events for the I&E?
Full schedule available here
Do I have to be a NAFA member to attend?
No. Non-members are welcome.
What is the attire?
Educational Sessions: Business Casual
PSG Roadeo: Casual
Networking Welcome Reception: Business Casual
Can I hold a meeting of my own at the I&E?
Adjunct meetings and hospitality suites are NOT allowed during education/event hours. For an application, click here
What meals are included with a full conference registration?
Saturday: breakfast, lunch
Sunday: breakfast, lunch, Networking Welcome Reception
Monday: breakfast, lunch
Tuesday: breakfast, lunch
Registration
What are the onsite Registration hours?
Friday, April 23, 2010: 8:00 am – 5:00 pm
Saturday, April, 24, 2010: 8:00 am – 5:00 pm
Sunday, April 25, 2010: 7:00 am – 5:00 pm
Monday, April 26, 2010: 7:30 am – 5:00 pm
Tuesday, April 27, 2010: 7:30 am – 4:00 pm
What are the registration fees? How can I register for I&E?
You can Register Online or if you need a PDF version of the form, please click here
Can I register on-site?
Yes. To save time and ensure you receive the early discounted rates, we encourage you to pre-register.
How do I get my name badge?
Check in at the NAFA Registration Desk. Badges will not be mailed in advance. Be sure to print your email confirmation and bring with you to the registration desk to pick up your badge.
Can my spouse/guest attend the I&E?
Yes, any fleet manager registering for the full conference may bring a spouse/guest. More information coming soon.
What forms of payment do you accept?
Advanced payment is required in the form of credit card or check. NAFA accepts American Express, MasterCard, Visa and checks.
How can I cancel my registration?
Please refer to our Cancellation Policy for additional information.
I have registered for the convention, but unexpectedly will not be able to attend! Can I send someone in my place? How would I go about making this substitution?
Yes. Contact Registration Management Inc. at registration@nafa.org or call (952)858-8406 as soon as possible to make the substitution. Note: Substitutions with varying membership status may incur additional registration fees.
What should I do if I have already registered but never received a confirmation?
Contact Registration Management Inc. at registration@nafa.org or call (952)858-8406.
Where will I be able to locate the Welcome Desk at the Marriott Detroit at the Renaissance Center or Courtyard by Marriott?
The NAFA Welcome Desk will be in the lobby areas.
When will the Welcome Desks be open?
Friday, April 23 from 2:00 pm–6:00 pm and Saturday, April 24 from 10:00 am–6:00 pm.
Will you be checking identification at the door of the exhibit hall?
Yes. Everyone must be wearing an official NAFA badge to enter the exhibit hall and all NAFA events.
What if I need to make a correction on my name badge?
On site, just ask one of the NAFA staff at the Registration Desk to reprint your badge.
What if I lose my badge at the I&E?
Just ask one of the NAFA staff members at the Registration Desk to reprint your badge.
Hotel & Travel Information
Is there a housing bureau I should contact?
No, NAFA does not use a housing bureau. You should be making your reservations directly with the hotels. There are several companies who may call you asking to assist with your hotel reservations. Please do not use these companies; they do not represent NAFA.
What is the host hotel?
Marriott Detroit at the Renaissance Center
What is the secondary hotel?
Courtyard by Marriott
How do I make hotel arrangements? Is there a NAFA group rate?
Yes, there is a group discount rate. Visit our Hotel and Travel page to make reservations.
Where can I find travel information, including car rentals, shuttle bus service, etc.?
Visit our General Information page for all this information
Expo
When will the expo be held?
The Expo will be held on Sunday, April 25, 2010 from 12:00 pm – 5:30 pm and Monday, April 26, 2010 from 10:45 am - 3:00 pm in the Cobo Center, Oakland and Wayne Halls.
Does the registration fee include the Expo?
Yes. Entrance to the Expo is included in all registration packages. You must check-in at the NAFA registration desk and get your badge before entering the Expo.
What if I am a fleet manager and only want to attend the Expo?
When choosing a package on the registration form, you can select ‘Expo Only.' This does NOT include any educational sessions or meals.
May I bring children into the exhibit hall?
Children under the age of 18 are not typically allowed into the hall.
Seminars & Speakers
Where can I find a list of seminar topics and speakers?
A full schedule is available here. The schedule is subject to change, so check back often.
What is included in the full conference registration fee?
Admission to educational sessions
Saturday - breakfast & lunch
Sunday – breakfast, lunch and Welcome Reception
Monday – breakfast & lunch
Tuesday - breakfast & lunch
Admission to the Expo
Don’t see your question on the list?
Submit your question to NAFA at info@nafa.org